Unanswered queries on Leaseholder Bills

We have sent a complaint to Lewisham Homes regarding the delay in answering our queries on specific items in this year's Leaseholder Bills.

Dear Complaints Team,

We wish to complain that the following queries to Leasehold Services about Charges for Repairs on Crossfields Estate have been made over the past 4 months and remain unanswered:

1. 19th February 2010 (13 weeks ago): Queries on Leaseholder Bills
Acknowledged but not answered

What location exactly is the wall that was rebuilt ? 
REBUILD WALL BY NATURE PARK FRONT OF CONGERS 17/06/08
Finch House: £282.14 
Farrer House: £451.20
Congers House:  £451.20

What is the exact location of this fence? 
REAR/SIDE OF BLOCK REPLACE MISSING SECTION OF FENCING  17/06/08
Farrer: £375.00 

Where are these 'gullies' situated?
RENEW GULLY COVERS
Castell: x2@£14.41 each, Finch: x6@£14.42 each, Wilshaw: x10@£16.28 each, Holden: x11@£31.50 each, Farrer: x6@£14.36 each, Farrer: x2@£14.86 each, Farrer: x1@£29.72 each, Congers: x3@£28.84 each.

2. 19th February 2010 (13 weeks ago) : Query on Unresolved repairs from Programmed Estate Inspection (14/5/09)
Acknowledged but not answered

3. 5th March 2010 (11 weeks ago): Request for copy of Supplier's Invoice for Communal Lighting
Acknowledged but not answered.
Regarding 900% overcharge to Frankham & Castell House. Leaseholder accounts have been credited but a full explanation of how this mistake occurred has not been forthcoming.

4. 26 March 2010 (8 weeks ago): Reminder of queries on wall, fence and gullies and request for supplier's invoice
Acknowledged but not answered.

5. 9th April 2010 (6 weeks ago): New queries on Leaseholder Bills
Neither acknowledged or answered

Bulk Household Waste charge: please clarify exactly what this new charge is for? There is nothing in the accompanying newsletter that came with the bills to explain it.

Farrer House roof: charges made to Farrer House for persistent repairs above Flats 32 &33, yet structure on roof above these flats has unglazed window open to the elements. Please investigate. (photo supplied).


All these queries were addressed to Head of Leaseholder Services, Sandra Canham, who, with the exception of Query 5 which she did not even acknowledge, promised to field to other officers. To date, no answers have been received. This is an unacceptable delay.