We have sent a complaint to Lewisham Homes regarding the delay in answering our queries on specific items in this year's Leaseholder Bills.
Dear Complaints Team,
We wish to complain that the following queries to Leasehold Services about Charges for Repairs on Crossfields Estate have been made over the past 4 months and remain unanswered:
1. 19th February 2010 (13 weeks ago): Queries on Leaseholder Bills
Acknowledged but not answered
What location exactly is the wall that was rebuilt ?
REBUILD WALL BY NATURE PARK FRONT OF CONGERS 17/06/08
Finch House: £282.14
Farrer House: £451.20
Congers House: £451.20
What is the exact location of this fence?
REAR/SIDE OF BLOCK REPLACE MISSING SECTION OF FENCING 17/06/08
Farrer: £375.00
Where are these 'gullies' situated?
RENEW GULLY COVERS
Castell: x2@£14.41 each, Finch: x6@£14.42 each, Wilshaw: x10@£16.28 each, Holden: x11@£31.50 each, Farrer: x6@£14.36 each, Farrer: x2@£14.86 each, Farrer: x1@£29.72 each, Congers: x3@£28.84 each.
2. 19th February 2010 (13 weeks ago) : Query on Unresolved repairs from Programmed Estate Inspection (14/5/09)
Acknowledged but not answered
3. 5th March 2010 (11 weeks ago): Request for copy of Supplier's Invoice for Communal Lighting
Acknowledged but not answered.
Regarding 900% overcharge to Frankham & Castell House. Leaseholder accounts have been credited but a full explanation of how this mistake occurred has not been forthcoming.
4. 26 March 2010 (8 weeks ago): Reminder of queries on wall, fence and gullies and request for supplier's invoice
Acknowledged but not answered.
5. 9th April 2010 (6 weeks ago): New queries on Leaseholder Bills
Neither acknowledged or answered
Bulk Household Waste charge: please clarify exactly what this new charge is for? There is nothing in the accompanying newsletter that came with the bills to explain it.
Farrer House roof: charges made to Farrer House for persistent repairs above Flats 32 &33, yet structure on roof above these flats has unglazed window open to the elements. Please investigate. (photo supplied).
All these queries were addressed to Head of Leaseholder Services, Sandra Canham, who, with the exception of Query 5 which she did not even acknowledge, promised to field to other officers. To date, no answers have been received. This is an unacceptable delay.
Showing posts with label roof repairs. Show all posts
Showing posts with label roof repairs. Show all posts
Thursday, May 20, 2010
Friday, April 2, 2010
Enquiries yet to be made on Repair Breakdowns - Farrer House roof
Problems with the roof at Farrer House are historical. Top floor residents suffer leaking ceilings every time there is heavy rain. On occasions they have been requested to pay for repairs out of their own home insurance.
Here are the roof related charges for Farrer (here presented in date order which is not how they were presented to us by Lewisham Homes):
3619780 NO 33 REPTS GUTTERING ON ROOF BLOCKED £64.50 28/03/2008
See 3625125 below
3625125 INSP LOFT AREA FOR POSSIBLE LEAK AFFECTING FLAT 33 £171.14 09/04/2008
Related to 3619780 and done before 3645122.
3645122 AS AGREED SEVERAL MINOR REPAIRS TO ROOF £356.25 27/05/2008
Is this related to 3619780 blocked guttering?
This repair was ordered a month after 3625125. Was roof repair required or was it just blocked guttering?
3676093 LOUD VIBRATING NOISE COMING FROM THE PIPE WORK IN THE LOFT £36.27 08/08/2008
Who reported this? Same as 3686400? Investigated again a month later (see below).
3686400 NO 32 REPORTS PIPES IN LOFT MAKING A LOT OF NOISE £47.15 04/09/2008
Same as 3676093 where problem already persisting from one month before? Or different pipes?
The total cost of these charges is £675.31.
"Re the £171 for no.33 I was gobsmacked when I saw that and wondered what on earth they were charging that amount of money for. The problem still exists, and all it needs is a regular gully clear out – which they never do. All they do when they come round here is go up to the roof, have a look, and where they see the gullies are stuffed with leaves empty them!"
A resident from Castell pointed this out to me and I took the photo on 21st March 2010. It shows the area where these 'roof repairs' have been taking place (during 2008) – note the structure above the stairwell. It has a door and two windows. One of these windows has no glazing and is completely open to the elements, and probably home to pigeons. It is directly above no.33 and no.32. All residents in Farrer are paying for this neglect.
Here are the roof related charges for Farrer (here presented in date order which is not how they were presented to us by Lewisham Homes):
3619780 NO 33 REPTS GUTTERING ON ROOF BLOCKED £64.50 28/03/2008
See 3625125 below
3625125 INSP LOFT AREA FOR POSSIBLE LEAK AFFECTING FLAT 33 £171.14 09/04/2008
Related to 3619780 and done before 3645122.
3645122 AS AGREED SEVERAL MINOR REPAIRS TO ROOF £356.25 27/05/2008
Is this related to 3619780 blocked guttering?
This repair was ordered a month after 3625125. Was roof repair required or was it just blocked guttering?
3676093 LOUD VIBRATING NOISE COMING FROM THE PIPE WORK IN THE LOFT £36.27 08/08/2008
Who reported this? Same as 3686400? Investigated again a month later (see below).
3686400 NO 32 REPORTS PIPES IN LOFT MAKING A LOT OF NOISE £47.15 04/09/2008
Same as 3676093 where problem already persisting from one month before? Or different pipes?
The total cost of these charges is £675.31.
The resident at no.33 wrote to us:
A resident from Castell pointed this out to me and I took the photo on 21st March 2010. It shows the area where these 'roof repairs' have been taking place (during 2008) – note the structure above the stairwell. It has a door and two windows. One of these windows has no glazing and is completely open to the elements, and probably home to pigeons. It is directly above no.33 and no.32. All residents in Farrer are paying for this neglect.
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